Ways of Managing a Hotel
Managing a hotel requires you as a manager to pay a lot of attention to many things at once. You need to have well trained staff and also you need to address the needs of your customers to keep them satisfied and coming back to the hotel.
Mutua William
Some of the ways that can help you manage your hotel effectively include;
Hiring good people
As a hotel manager, it is your responsibility to look for good and well trained people that will help you run the hotel effectively. This includes everyone from desk clerk to the custodian. Remember you will be relying on your staff to do their jobs as expected, that's why there is need to be very careful when hiring staff members.
Communicate regularly with your staff
Communication is a key factor to any business. If you want your hotel to run smoothly, maintain regular dialogue with your staff members. If there are any changes or special events that may be coming up, communicate in advance with your staff members. Also encourage members to speak to you and anytime they have an issue, be ready to listen to them.
Encourage independence
As a manager decide which duties you delegate to appropriate staff members and encourage them to work independently.
Provide continued training for staff
If you want your hotel to improve on a daily basis, your staff should be encouraged to improve individually. This can be achieved through providing job training opportunities, it can be workshop on improving customers relations or cooking classes for your restaurant staff.
Edited by Pendo Setim
