3 Ways Kenya's Hotel Industry Can Create Employment
Although amid the Covid-19 era, the hotel industry suffered an economic crisis due to a shortage of clients, the potential for the hotel industry to grow Kenya’s economy in double digits is endless.
Victor Kiplagat
The hotel industry in Kenya has for the last few years grown tremendously. Although amid the Covid-19 era, the hotel industry suffered an economic crisis due to a shortage of clients, the potential for the hotel industry to grow Kenya’s economy in double digits is endless.
The hotel industry staff includes the following: hotel manager, chef, concierge, waiter, bellhop, night auditor, front office, hotel receptionist, sous-chef, sommelier, hotel clerk, valet attendant, meeting and convention planner, front desk receptionist, and hotel maintenance engineer. The hotel industry creates employment in the following ways:
1. Travel and Tourism
Travel and tourism form the bedrock of the economy in the transport sector. Transportation is done via flights, Standard Gauge Railway (SGR), public service vehicles, and car hire.
Kenya has points of interest in growing the tourism and hotel industry ranging from national parks, beaches, museums, the Indian Ocean, and mountains.
For example, during the wildebeest migration, the number of tourists visiting Kenya increases more than at any other time. In the travel and tourism sector labor is seen in chauffeurs, pilots, flight attendants, tour guides, porters, and travel advisors just to mention but a few.
2. Accommodation
Accommodation facilities that are top-notch and world-class attract tourists from around the globe. According to research conducted by the Kenya National Bureau of Statistics (KNBS), 187,000 East African residents stayed at Kenya’s game reserves and lodged against 176,500 foreign residents.
Accommodation facilities offering a high rate of employability include hotels, bed and breakfast, lodgings and not limited to rentals, camping sites, touristic villages, and vacation homes.
The staff in the accommodation sector should possess excellent communication skills, high-quality customer service relations, leadership that assumes responsibility, enthusiasm, organization, knowledge of safety/hygiene issues, and teamwork.
3. Food and Beverages
Culinary as an art has the following dimensions of a hotel chef; knife skills, making the perfect stock, mastering the five mother sauces, becoming an egg expert, meat, poultry, and fish preparation, table arrangement, vegetable sanitation, kneading the dough and staying safe in the kitchen.
Additionally, culinary is also very much a viable option in terms of independent catering. More so, in the hotel industry, we have the chef who offers locally made delicacies and a mix of internationally acclaimed global cuisine while the waiter serves the food professionally.
The job description of the food and beverages department includes the director of food and beverage, food and beverage manager, assistant food and beverage manager, restaurant manager, bar manager, and room service manager.
The way the hotel staff serves the clients will determine the level of success of the hotelier industry in Kenya. Proper and excellent customer service relations ensure client retention hence a high employment rate.
With the creation of employment by the hotel industry, the Kenyan citizenry will afford to live in affordable homes and apartments and invest in property comfortably.
The hotel property business ventures in real estate in ensuring quality accommodation and tours and travel experiences that are world-class while the country’s economy grows steadily. In doing so, Kenyans from all walks of life will be strengthened with the purchasing power of all essential goods and services.
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